Newcastle Strategic Solutions shortlisted!

We’re absolutely thrilled to announce that we have been shortlisted at the National Contact Centre Awards 2021.

Not only have we been shortlisted for the ‘Most Effective Colleague Engagement Programme’ award, but our colleague Dean Madden, Operations Manager in our Customer Service Centre has also been shortlisted in the ‘Unsung Hero’ category.

The individual award category recognises colleagues that have delivered something substantive and extraordinary during the pandemic. Dean made an outstanding contribution whilst supporting colleagues, clients and their customers last year. He took significant steps to keep employees safe, transforming the working days of our customer service colleagues. He also led his team to adapt quickly to changing circumstances, whilst continuing to provide an essential lifeline for customers. On top of all that, he achieved an incredible personal feat in 2020, cycling over 10,000 miles in memory of his friend Jack Earl, raising an incredible £4,000 for charity.

Commenting on the nomination for ‘Most Effective Colleague Engagement Programme’ Phil Grand, Managing Director at Newcastle Strategic Solutions said; “Our Colleague Engagement Programme is led by our People team which provide excellent functional support to colleagues across the Newcastle Building Society Group. Putting colleague engagement and wellbeing at the heart of our business not only means that we are able to provide fulfilling employment, it is also a key factor in driving long-term company success.” This follows the news last year in which our Group achieved the Investors in People Platinum award.

Winners will be announced on Monday 27 September 2021.

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