Built on a partnership spanning twenty years, we provide an integrated savings platform that lets Melton Building Society manage their savings operations in house.
Melton Building Society: At a glance
Melton Building Society approached us in 1997. The mutual was searching for a reliable partner to provide systems that would let them manage their savings and mortgage operations in-house, whilst ensuring they could meet ongoing regulatory requirements and the needs of customers and staff.
A white labelled savings platform
As a provider that places customers at the heart of everything they do, the platform they required needed to be safe, secure and reliable.
Since the launch of the partnership over twenty years ago, additional functionality has been added and the service now includes internet savings, online services for mortgages, CRM system and the facility to develop the system via a web portal.
Investment and development over the years
All of these features have benefited from a significant amount of investment and development over the years. A continued driver for these updates has been to develop the customer experience in line with ever changing requirements and expectations, combined with improving internal efficiencies for the organisation itself.
– Martin Reason, Chief Executive, Melton Mowbray Building SocietyWe have an excellent business relationship with the Newcastle Strategic Solutions team which is reflected in the length of time we have worked together.
Substantial investment has been made to our technology infrastructure to ensure we continue to provide customer focused solutions and the highest levels of resilience and cyber security.