Catherine Lindsay has been appointed as Operations Director at Newcastle Strategic Solutions.
Catherine has a wealth of experience in senior operations management and customer service gained predominantly from financial services. Catherine joins the team from Hitachi Capital, where she led the customer experience and operations function.
Catherine is a passionate advocate of the customer service sector, an active member of the Contact Centre Management Association, and was recently on the judging panel for the UK National Contact Centre Awards.
Catherine said: “It’s a really exciting time to be joining Newcastle Strategic Solutions and I’m thrilled to become part of a fantastic team. Our focus is to shape our Operations team to be truly scalable for our ambitious growth plans, delivering efficient service for clients to match their needs and outstanding experiences for customers.”
Phil Grand, managing director at Newcastle Strategic Solutions added: “We’re thrilled to welcome Catherine to Newcastle Strategic Solutions, and I wish her every success in her new role. She brings significant leadership and experience to the senior team which will be vital as we deliver on our long term growth ambitions, so it’s fantastic to have her on board.”
