In a year that has already included the significant achievement of 20 years supporting clients, we are thrilled to announce that Newcastle Strategic Solutions has recently hit £50 billion in savings balances under management on behalf of our clients and their customers.
Managing Director, Stuart Miller, believes this success is a testament to the company's unwavering focus on supporting its client’s growth ambitions. "I said from day one our primary focus has got to be on supporting our clients' growth. If we do that, we will grow together and that £50 billion milestone is absolutely indicative of that.”
Commercial Director, Tracey Roberts, said, "Hitting the £50 billion in balances under management is a really positive milestone for us to achieve. More importantly, it tells us that we're doing the right things to support our clients and their strategy, helping them achieve their business goals."
This remarkable achievement highlights Newcastle Strategic Solutions role as a trusted partner in our clients’ journeys.
For some of our colleagues, there is even more reason to be proud of this accomplishment - people like Peter McGinn, our Head of Client Engagement, who has been at Newcastle Strategic Solutions since the beginning, "The £50 billion milestone for Solutions is an absolutely massive achievement by the whole company. Being one of the founding members, it's been phenomenal to see this growth over the last 20 years. On a personal level, it makes me very proud, but also equally proud of all our colleagues."
While reaching this target is significant, we’re not losing focus and remain fully committed to continuing to invest in our operations, technology, and people to ensure scalability and sustained growth.
"For clients, £50 billion I guess for them is probably not the point. The point really is how we're going to move on from here and the significant investment we're making in our savings platform to really power their future success,” says Stuart Miller.
Client Partnerships Director, John Atkinson, echoes that sentiment, "We are in a market-leading position but aren't resting on our laurels. We know the market is constantly adapting, and so are the needs of our clients and their customers. We are very committed to continual investment to ensure that we always deliver the best service."
One of the ways we’re achieving this is by investing in our underlying architecture and operational infrastructure, and here are a couple of examples of how we’re doing that:
Work Force Management (WFM)
We have successfully introduced a new Work Force Management (WFM) tool, which supports the optimisation of our capacity planning, making our operations more flexible and scalable. The tool has been implemented across our client base, and early indications show it is already making a positive impact, for example, supporting the opening of record volumes of savings accounts during the recent ISA season.
Contact Centre as a Service (CCaaS)
As part of our ongoing commitment to improving customer and colleague experiences, we are investing in a new Contact Centre as a Service (CCaaS) platform.
This platform will provide increased customer contact channels, improved self-service opportunities, enhanced reporting and analytics, and tools to support advisors such as a knowledge base.
The integration of CCaaS with WFM will further streamline our operations - something both clients, customers and colleagues will benefit from greatly.
With 20 years of experience, and now £50 billion in savings under management, Newcastle Strategic Solutions has further strengthened its position as market leader. Reaching this landmark is a testament to our unwavering commitment to excellence and our clients' continued confidence in our services - making us the trusted choice for savings providers looking to enter the savings market or grow their operations.
The entire team at Newcastle Strategic Solutions is excited about the future and remains dedicated to delivering exceptional service. We’d like to finish by saying a massive thank you to all the colleagues across the company who have helped us achieve such a fantastic and important milestone.